Dedicated Support Engineer

The European Technical User Supports team objective is to provide differentiated support to Technical Computing (primarily Subsurface & Wells) users across Europe, and to directly increase their productivity and enhance their end user experience of IT services. Support characteristics are commensurate with the importance of this user group of technical professionals (such as Geologists, Geophysicists, Reservoir Engineers, and Seismic Interpreters) in the Subsurface and Wells disciplines. Focus is to help these technical end users in a pro-active way; to detect problems in an early stage, to anticipate user requirements, to deliver tailor made solutions and ensure effective use of the Upstream IT environment. The key characteristics are:Acting as voice and action party (re-active as well as pro-active) for the technical worker community when IT service failures impact their operations.Working face to face with, or remotely support technical workers to identify issues and new requirements in an early stage and prevent escalations.Advising users of the best possible use of the available infrastructure, specifically in the technical compute environment.Taking End-to-End ownership of problems affecting technical workers and acting collaboratively with other IT service areas to find resolution. Our Performance focus is on the end user experience of the service; translating routinely into high customer satisfaction.How: Operating a combination of onsite and remote support models, delivered via regional teams that make up the global service. Part of European team supporting +/- 1700 customers.
staffing groep
25-10-2018 00:00