IT Service Desk SpecialistDo you get excitement and satisfaction from helping people? The User Services department within Information Communications Systems (ICS) is global responsible for supporting end-users within Production Printing (CPP). This by making sure that their IT systems support their daily activities. As a service desk employee you use your problem-solving abilities to provide support and advice to users within a diverse and complex automation environment. You will be part of a highly skilled service desk, which operates both remotely and onsite to solve incidents, answer questions, and processes service requests.Your challenge/job as a Service Desk Employee You are responsible for carefully accepting, processing and resolving technical and functional incidents as quickly as possible (first and second line support). If you cannot solve them yourself, you involve the right disciplines to get the job done with the agreed SLA. This includes a diverse work package of preparing, (re-)installing, configuring, testing, delivering HW/SW, and instructing to support end-users and their related IT equipment.At the CPP service desk you:will be the first point of contact for end users from various countries (DE, NL or RO);work in rotation at the 1st line (remote) support or the 2nd line (local) support;are part of an international team in which collaboration is key.